Delivery & Shipping Policy

For eligible express orders within India, our target dispatch timeline is 48 to 72 working hours, subject to the following conditions:

• The order must be placed between Monday and Friday.
• The order must be placed before 4:00 PM Indian Standard Time (IST).
• The order must be eligible for express processing and the required payment and order details must be confirmed.
• Working-hour calculations exclude applicable non-working days, public holidays and other declared production closures.

Orders placed after 4:00 PM IST, on weekends or on public holidays may be processed from the next applicable working day.

Important: Express dispatch is not the same as express delivery.

The 48–72-hour timeline refers to the expected time required to dispatch your order from our facility. Additional transit time is required for the shipping or logistics company to deliver the parcel to your location. Actual delivery time depends on your destination, distance, courier service, service availability and other logistics conditions.

Express dispatch does not guarantee delivery within 48–72 hours.

For standard orders, the expected dispatch timeline is 25 days.

This is the estimated dispatch period, not the guaranteed delivery date. Additional time is required for transportation and delivery by the selected shipping partner.

Depending on service availability and the delivery destination, shipping partners may include:

• Delhivery
• India Post / Speed Post
• DTDC
• Blue Dart
• Other suitable logistics providers

Actual delivery time depends on the shipping partner's serviceability, destination, transit distance, operational conditions and other factors beyond our reasonable control.

Please consider both the dispatch timeline and the additional shipping transit time when planning your order.

Customers may collect their completed orders directly from our Bangalore store without any additional self-collection charge.

Please follow these conditions:

• Self-collection must be selected or arranged with our team before collection.
• The customer must wait until the order is confirmed as ready for collection.
• Collection timing must be coordinated with our team during available business hours.
• The person collecting the order may be asked to provide the order number or other reasonable verification.

Self-collection is currently available only at our Bangalore store. Availability at other locations is not guaranteed.

No shipping or courier charge will apply to an order collected directly from our Bangalore store, provided the order does not require any separate delivery service.

Customers may arrange their own courier, transport or logistics provider to collect a completed order from our Bangalore facility.

If you choose this option:

• Please inform our team in advance.
• Provide the authorised logistics provider's name and pickup details.
• Share the pickup person's details or required consignment information where applicable.
• Ensure that your logistics provider is ready to collect the parcel at the mutually confirmed time.
• Confirm any transport, insurance, handling or delivery charges directly with your chosen logistics provider.

Our team will coordinate the handover once the order is ready and the pickup arrangements have been confirmed.

Charges for customer-arranged shipping are payable directly to the selected logistics provider unless expressly agreed otherwise in writing.

Once the parcel is handed over to your authorised logistics provider, transportation, tracking, insurance and delivery arrangements are governed by the agreement with that provider, subject to any responsibilities that applicable law places on us.

Customers should ensure that the selected provider offers suitable handling, tracking and acknowledgement for their shipment.

For security, traceability and accountability, we do not place or hand over parcels on buses, trains, aircraft or other informal transport arrangements without an appropriate acknowledgement and documented handover.

Requests to send parcels through an individual travelling by bus or train, to leave parcels with transport staff without acknowledgement, or to use similar informal arrangements without a verifiable handover record will not be accepted.

We require a suitable shipping or logistics arrangement that provides reasonable proof of collection or handover.

This policy helps protect customers, employees and the integrity of the shipment. We appreciate your understanding and cooperation.

Shipping and transportation charges depend on factors such as:

• Delivery location and distance.
• Parcel weight and dimensions.
• Selected shipping partner and service level.
• Special handling or other applicable logistics requirements.

Unless explicitly included in your order confirmation, shipping charges are separate from design fees and printing charges.

Any applicable shipping charge will be communicated or displayed before the order is finalised, wherever reasonably practicable.

For self-collection from our Bangalore store, no additional self-collection charge applies.

For orders shipped within India, our published shipping rule is ₹0.95 per pouch or ₹149 minimum per order, whichever is higher. The estimate appears with your order before it is finalised.

Where tracking is available, tracking information may be shared after the parcel has been handed over to the shipping partner.

Tracking updates are generated by the relevant logistics provider. We cannot guarantee that tracking information will update immediately or that every tracking event will be available in real time.

Customers should use the tracking details provided to monitor shipment progress and contact the relevant logistics provider for transit-specific enquiries where appropriate.

On DIHZINE Studio, the courier name and tracking number are shown in My Orders as soon as our team marks your order as dispatched.

Delivery may be delayed because of circumstances including:

• Courier or transport network disruptions.
• Weather conditions or natural events.
• Public holidays or regional closures.
• Incorrect or incomplete delivery addresses.
• Customer unavailability at the delivery address.
• Remote-location service limitations.
• Security checks, customs procedures or regulatory restrictions, where applicable.
• Other circumstances affecting the shipping partner's operations.

We will make reasonable efforts to assist with shipment-related enquiries where appropriate.

A delay by a shipping partner does not automatically mean that the order was dispatched late. However, this distinction does not remove any remedy available to the customer where we are responsible for a failure to meet an agreed commitment or where applicable law requires a remedy.

Customers are responsible for providing accurate and complete delivery details, including the recipient's name, phone number, address, PIN code and other information required by the shipping partner.

Additional charges may apply for address corrections, re-delivery, storage or return shipping where permitted and disclosed.

If a parcel is returned because of an incorrect address, recipient unavailability or other delivery failure attributable to the customer, we will coordinate with the customer to determine the available next steps.

Any additional shipping or handling charges will be communicated before further arrangements are made, where reasonably practicable.

Please inspect your parcel when it arrives, where practicable.

If the parcel appears damaged, tampered with, incomplete or incorrect, contact us at info@dihzine.com as soon as reasonably possible.

Please include:

• Your order number.
• A description of the issue.
• Photographs of the outer packaging and affected products.
• Shipping labels and available tracking information.
• Other reasonable evidence requested to investigate the issue.

Please retain the packaging and shipping label while the issue is being reviewed.

We will assess the complaint and coordinate with the relevant production or shipping partner where appropriate. Remedies will depend on the circumstances, the agreed order terms and applicable law.

Nothing in this policy excludes any mandatory customer rights or remedies.

International shipping availability, dispatch timelines, delivery estimates, customs procedures and charges may differ by destination.

Any delivery estimate will be communicated according to the service available for the destination. Customs clearance, import restrictions, duties, taxes and other destination requirements may affect the final delivery date.

Customers must ensure that the packaging products they order can lawfully be imported and used in their destination country.

Unless expressly agreed otherwise, international customs duties, import taxes and destination-specific charges are the customer's responsibility where applicable.

For dispatch updates, shipping enquiries, self-collection arrangements or logistics coordination, please contact:

Please mention your order number when contacting us so that our team can assist you efficiently.